Privacy Policy

Privacy Policy i1bet — Your Data Protection Is Our Priority

I1bet is committed to protecting the privacy and security of every user's personal data. This document explains in detail how we collect, use, store, and protect your information.

Last Updated: January 2026
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Why Your Privacy Secure with i1bet

256-bit SSL Encryption

All data transmitted between your device and i1bet servers is protected by 256-bit SSL encryption — the same technology used by leading international banks.

No Data Selling

I1bet has never sold or transferred your personal data to third parties for marketing purposes. Your data remains under our full control and is used solely to operate our services.

Full User Control

You have the right to access, correct, or request deletion of your personal data at any time. Our support team is available to assist within 24 business hours.

Secure Data Storage

All data is stored on servers protected by multi-layered firewalls, continuous security monitoring, and strict access controls that permit only authorised personnel.

KYC & Legal Compliance

Our identity verification process (KYC) complies with international legal requirements relating to anti-money laundering (AML) and user data protection.

Notification Controls

You may choose to receive or opt out of any marketing communications from i1bet. Notification preferences can be managed directly through your account settings.

01Introduction & Scope of This Privacy Policy

This Privacy Policy is issued by i1bet and applies to all users who access our website at i1bet.vu, the i1bet mobile app, and any related digital services we operate. This document is written in English for the convenience of Malaysian users.

By registering an account or using any part of the i1bet platform, you agree that i1bet may process your personal data in the manner described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.

I1bet takes data protection responsibility very seriously. We only collect data that is strictly necessary to operate our services, comply with legal requirements, and deliver a better experience to users. We do not collect excessive data or use it beyond the scope stated in this document.

Important Note: This Privacy Policy should be read together with Terms and Conditions i1bet which constitutes the entire agreement between you and our platform.

02Personal Data We Collect

I1bet collects various types of personal data from users during the registration process, platform usage, and in efforts to comply with applicable legal requirements. The following is a detailed breakdown of the types of data we collect:

Data Category Example Information Purpose of Collection
Personal Identity Full name, date of birth, ID card number, selfie photo KYC verification, fraud prevention
Contact Information Email address, phone number, residential address Account communications, notification delivery
Financial Data Bank account number, account holder name, transaction records Processing deposits and withdrawals
Technical Data IP address, device type, operating system, web browser Account security, fraud detection
Usage Data Games played, total wagers, active session duration Platform improvement, responsible gambling
Cookie Data Session cookies, performance cookies, preference cookies Enhanced user experience

We may also collect data from trusted third-party sources such as identity verification service providers, fraud prevention agencies, and legitimate payment partners — solely to verify the accuracy of the information you provided during registration.

  • Directly collected data: from registration forms, customer support interactions, and account profile updates.
  • Automatically collected data: via cookies, tracking pixels, and server logs when you use the platform.
  • Data received from third parties: from payment providers such as FPX and DuitNow to verify transactions.

03How i1bet Uses Your Data

Every piece of data we collect is used for a clear and defined purpose. i1bet does not use your data beyond the scope stated below, and we always ensure that any data processing is lawful, fair, and transparent.

  • Operating services: Processing account registrations, verifying identities, processing deposit and withdrawal transactions, and handling wagers.
  • Security and fraud prevention: Identifying and preventing unauthorized access, fraudulent activity, money laundering or platform abuse.
  • Legal compliance: Fulfilling legal obligations related to KYC, AML and the reporting requirements of the international gambling licences we hold.
  • Customer support: Addressing inquiries, complaints and support requests submitted via Live Chat, email or other support channels.
  • Service communications: Sending important notifications regarding accounts, transactions, policy changes and relevant security information.
  • Marketing (with consent): Sending promotional offers, exclusive bonuses and campaign information to users who have consented to receive marketing communications.
  • Analytics and improvement: Understanding platform usage patterns to improve the interface, performance and security of the platform.
  • Responsible gambling: Monitoring wagering patterns to identify users who may need assistance or support related to responsible gambling.

Data Minimisation Principle: i1bet only processes data that is strictly necessary for the stated purposes. We do not collect excessive data and periodically review our data requirements to ensure compliance with sound data protection principles.

04Data Storage, Security & Retention Period

I1bet takes comprehensive technical and organisational measures to protect your personal data from any unauthorised access, disclosure, alteration, or unintentional destruction.

  • Encryption of data in transit: All communication between your device and i1bet servers is protected by TLS 1.3 protocol with 256-bit SSL encryption.
  • Encryption of data at rest: Sensitive data such as passwords and financial information is stored in encrypted form (encrypted at rest) using the latest industry-standard encryption algorithms.
  • Internal access controls: Only authorised i1bet staff with a legitimate business need are permitted to access user data.
  • Continuous monitoring: Our systems are monitored 24/7 by a cybersecurity team to detect any suspicious activity or attempted data breaches.
  • Regular security audits: i1bet conducts regular penetration testing and independent security audits to ensure our systems remain robust.

Regarding data retention periods, i1bet retains your personal data for as long as it is needed to operate our services or comply with legal obligations. Generally, financial transaction records are kept for a minimum of five (5) years for legal compliance and audit purposes, while general usage data is retained for the duration your account remains active.

Data Breach Notification: In the event of any data breach that may affect your personal data, i1bet will notify you within 72 hours after we become aware of the incident, in line with international data protection best practices.

05Data Sharing with Third Parties

I1bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, we may share your data in the following limited situations for legitimate purposes:

  • Payment service providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and banking institutions that process your financial transactions — data shared is the minimum necessary to complete the transaction.
  • Game providers: Companies such as Pragmatic Play, Evolution Gaming, and other slot providers that supply games on the i1bet platform — limited session data is shared to enable the games to function.
  • KYC service providers: Identity verification agencies that help us verify documents and the identities of new users in compliance with legal requirements.
  • Legal authorities: Law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
  • Professional advisors: Lawyers, accountants or auditors bound by strict professional confidentiality obligations.

All third parties we engage with are required to comply with data protection standards equivalent to those of i1bet and are not permitted to use your data for any purpose other than what has been specified in our agreements.

Cross-Border Data Transfers: Should your data need to be transferred outside the original jurisdiction for processing purposes, i1bet ensures such transfers are safeguarded by appropriate data protection mechanisms and only to countries with an adequate level of data protection.

06Cookies & Tracking Technologies

I1bet uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and ensure platform security. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform operations such as login, session verification, and security. These cookies cannot be disabled as they are essential for platform functionality.
  • Performance Cookies: Collecting information on how the website is used — such as the most frequently visited pages — to help us improve the platform. All data collected is aggregated and anonymised.
  • Functional Cookies: Storing your preferences such as language, display settings and saved login information for your convenience.
  • Analytics Cookies: Helping us understand platform usage patterns and performance using trusted third-party analytics tools.

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the i1bet platform. For more information on managing cookies, refer to your web browser's help documentation.

07Your Rights as an i1bet User

As an i1bet user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:

01
Right of Access

You have the right to request a copy of all personal data we hold about you within 30 days of your request.

02
Right to Rectification

If any of your data is inaccurate or outdated, you have the right to request an immediate correction via your profile settings or customer support.

03
Right to Erasure

You may request that your personal data be deleted, subject to any legal retention obligations we are required to comply with.

04
Right to Restriction

You may request that we restrict the processing of your data in certain situations, such as during a verification process or a data dispute.

05
Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

06
Right to Object to Marketing

You may withdraw your marketing consent at any time via the unsubscribe link in any email or through your account settings.

To exercise any of the rights above, please contact our data protection team via email at [email protected] or via Live Chat within the platform. We will process your request within 30 business days.

08Child Protection

The i1bet platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal data from minors. If you suspect that a minor has registered an account on our platform, please notify us immediately.

I1bet uses a combination of automated and manual age verification mechanisms during the KYC process to ensure all users meet the minimum age requirement. Any account suspected of belonging to an underage individual will be suspended immediately until verification is completed.

Parents & Guardians Responsibility: We encourage parents and guardians to use appropriate parental control software to prevent children from accessing gambling websites. For more information on responsible gaming, visit the Responsible Gambling us.

09Changes to This Privacy Policy

I1bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or new platform features. Any material changes will be communicated to registered users via email or in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date shown at the top of this document will always reflect the most current version of the i1bet Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the i1bet platform following any updates to the Privacy Policy constitutes acceptance of those changes. If you disagree with the changes made, you have the right to close your account and request deletion of your data in accordance with the procedure set out in Section 7.

10Contact Us Regarding Privacy

If you have any questions, concerns, or queries regarding this Privacy Policy or how we handle your personal data, please contact the i1bet data protection team through any of the following channels:

  • Data Protection Email: [email protected] — response within 24 business hours for all privacy-related enquiries.
  • Live Chat: Available 24/7 directly within the i1bet platform and mobile app — for immediate queries requiring a quick response.
  • Frequently Asked Questions: Visit the section FAQ us for answers to the most frequently asked privacy questions from our users.

We value your trust and are committed to ensuring your privacy is always protected. Our data protection team is specially trained to handle all privacy-related enquiries efficiently, transparently, and respectfully.

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Your Data Is Safe, Play With Peace of Mind

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